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Frequently Asked Questions

Ordering & Products

Simply find the product you'd like to purchase and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


Upon placing your racket order, please allow up to 4-5 business days to have your order processed (includes stringing if applicable) and dispatched.

Upon placing your order, please allow up to 4-5 business days to have your order processed. We pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Please note that all international shipments are DDU, which stands for Delivery Duties Unpaid. This means that the receiver may need to pay any potential duties or charges due.

The vast majority of our orders won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold, although it does depend on the destination country.

If duties do need to be paid, the local postal or customs authority for that country will most likely get in touch with the receiver of the parcel to organise it with them directly.

If for any reason, we aren't able to ship to your country or area, we will contact you.

Please check this page for more shipping time estimates: https://volantbadminton.com/pages/shipping-time-estimates

Please expect that there will be delays due to current global challenges.


Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.

We offer a full refund on your order if you received a faulty product.

If your product is not faulty, we offer a refund within 30 days. Simply visit our refund policy page for complete details.

If you have any additional questions that has not been addressed in our FAQ.

Please contact us at crew@volantbadminton.com and we will get back to you as soon as possible.

Website Security

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.